MyDisc Service Terms
1. Service
MyDisc provides a private facilitation service for vehicle licence renewals. MyDisc is not a government department or licensing authority.
2. Application and assessment
Submitting information or documents starts an assessment process only. It does not mean that the renewal has already been submitted to, accepted by or completed by a licensing authority.
3. Information supplied
You are responsible for ensuring that information and documents supplied are accurate, complete and authorised for use in the application. MyDisc may request corrections, further information or additional documents where reasonably required.
4. Automated validation and manual review
MyDisc may use automated checks to assist with document quality and application validation. If a licence-disc image cannot be verified after the permitted attempts, the application may be submitted for manual review. Manual review may result in a request for a clearer image or corrected information before processing continues.
5. Quote, payment and processing
After assessment, MyDisc will communicate the applicable quote, any warnings or requirements, payment instructions and next steps. Processing will proceed once the required information and confirmed payment have been received. Additional official charges or requirements may apply where identified during processing.
6. Processing times
Processing times may depend on licensing authorities, outstanding requirements, system availability and third parties. Any timeframe communicated by MyDisc is an estimate unless expressly stated otherwise.
7. Delivery or collection
Where delivery or collection applies, the relevant details will be requested or confirmed before completion. Customers are responsible for providing accurate delivery or collection information.
8. MyDisc Renewal Management Database
Relevant customer, vehicle, application and renewal information may be recorded in the MyDisc Renewal Management Database to maintain application history, support future renewal administration, identify expected renewal dates and provide continuity of service. Processing of personal information is governed by the MyDisc Privacy Policy.
9. Renewal reminders
Customers may choose to receive reminders when a vehicle licence is approaching its next renewal date. This option is voluntary and is not a condition of using the core renewal service. A reminder preference can be changed by contacting enquiries@mydisc.co.za.
10. Customer communications
MyDisc may send operational communications required to administer an active application, payment, customer enquiry or requested service. These communications are distinct from optional direct marketing.
11. Privacy
Personal information is processed in accordance with the MyDisc Privacy Policy and POPIA. The current Privacy Policy can be accessed from the application page.
12. Contact
Questions or enquiries regarding these Service Terms or the MyDisc service may be directed to enquiries@mydisc.co.za.
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